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2017 Renovator & Custom Builder Council - Customer Service & Relationship Management
  • 2017 Renovator & Custom Builder Council - Customer Service & Relationship Management

  • calTuesday, November 14, 2017
  • clocck 03:00 PM - 05:00 PM
  • location BILD Awards Hall, North York, ON

 

Description:

Join us for this candid interactive workshop series as we will explore the key elements of what it takes to deliver exceptional customer service to your clients before, during, and after your projects. Plus, hear our experts thoughts on how to effectively communicate and manage your relationships with your clients, subs, and employees.

We will discuss these four key areas of customer service:
- Communication - how and when to communicate
- How to deliver bad news
- Customer service through your subs/employees
- Creating the wow factor

You will participate in discussions in a breakout session and share your group’s best practice recommendations on how to provide the best customer service!

Moderator:

Sam Lapidus
Keystone Ridge Developments Ltd.

Our Panel:

Danielle Feidler
Tridel

Catherine Mitchell
The JoyfulProfit Movement

Plus, stay for a new 20-minute Building Science Peer Exchange immediately following the presentation. This month's topic is: Mould, Asbestos, & other Hazardous Materials

Presentation: 3:00 - 5:00 p.m.
Building Science Peer Exchange: 5:00 - 5:20 p.m.
Location: 20 Upjohn Road, Toronto
Cost: FREE, exclusively for BILD members